Privacy
Last updated October 11, 2026
Who runs Kubo
Kubo is run by Keith, a host in Cebu, Philippines. Questions, requests or complaints about your data: support@hellokubo.com.
What Kubo keeps
| What | Why |
|---|---|
| Your name and email (when you sign up) | To create your Kubo and email you your link and code. |
| Your calendar links from Airbnb, Agoda and Booking.com | To show your bookings, and to block dates. |
| Booking emails you forward to Kubo (guest name, dates, number of guests, payout) | To show guest names and your earnings. Only the booking details are kept; the original email is deleted. |
| Notes you type: guest names, requests, house details, Wi-Fi name and password | To run your guest guide and your cleaner's jobs. |
| Your cleaner's or co-host's name and phone number (if you add them) | To send them alerts and let you call or text them. |
| Your phone's notification address | To send you alerts about bookings and jobs. |
| Chats with Kubo AI | To answer your questions. See "Kubo AI" below. |
Your booking emails
- You choose to forward them, with a filter you create in your own Gmail, and you can stop it anytime by deleting that filter.
- Kubo only receives the emails you forward. It cannot see anything else in your inbox, and we never ask for your email password.
- We don't read the emails by hand. Kubo reads them automatically, saves the booking details, and deletes the email.
Kubo AI
- Kubo AI is our own helper for hosts and guests. It answers questions, writes drafts and gives tips.
- To answer, Kubo AI sends the question, and the stay details needed to answer it, to the AI providers we use behind the scenes. We may change these providers over time, and they only get what's needed to answer.
- Please don't type passwords, card numbers or ID numbers into the AI chat.
Guests
The guest guide shows the Wi-Fi details and house information for the stay. Guests unlock it with their booking details. Guest chats stay in the guest's own browser and are removed when the stay ends. Hosts: you are responsible for telling your guests how you use their information.
Who can see your data
- You, and the co-hosts and cleaners you invite, each with their own private link.
- The Kubo team, only to fix a problem or help you set up. We open your Kubo only when you ask.
- Service providers that make Kubo run: our server host, email delivery, and the AI providers behind Kubo AI. They only get what's needed to do their job.
We don't sell your data and we don't show ads.
Where it's kept and for how long
Your data is stored on Kubo's server and backed up once a night. We keep it while you use Kubo. If you leave, we delete your Kubo and its data within 30 days. Backups that already exist are overwritten within 30 days after that.
Your choices
- See or correct your information: it's all inside your Kubo.
- Delete it: email support@hellokubo.com and we'll remove your Kubo.
- Stop emails: delete the forwarding filter in your Gmail.
Kubo follows the Philippine Data Privacy Act. You also have the right to complain to the National Privacy Commission.
Changes
If this page changes in a way that matters, we'll tell hosts in the app or by email.